Lotus Counseling Center

Administrative Staff

Lotus Counseling Center

Meet Our Staff

Our helpful, friendly, and experienced staff will help guide you in choosing the correct therapist for your needs. After a brief assessment over the phone, we can match you with one of our therapists that best fit your needs. Give us a call today! (305-915-5748)
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Elizabeth Hoyos

Practice Manager

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Jordyn Pettiford

Assistant Office Manager/Lead Patient Care

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Ariana Morales Nunez

Billing Specialist

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Nicole Polanco

Collections Specialist

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Valeria Santamarina

Front Desk Receptionist

Elizabeth 1 by Miami Therapist Lotus Counseling

Elizabeth Hoyos

Practice Manager

Elizabeth is a seasoned healthcare management professional with over a decade of experience driving operational excellence. She has a proven track record of enhancing efficiency, strategic planning, and improving financial and clinical outcomes for the organizations she has served. Her extensive background has allowed her to significantly increase the quality of care and overall patient satisfaction at the healthcare facilities she has overseen.

Currently, Elizabeth is excited about the opportunity to contribute her expertise to the continued success and growth of Lotus Counseling Center. Her passion for this field, coupled with her drive to deliver exceptional results, make her a valuable asset to the organization.

Outside of her professional commitments, Elizabeth is an avid traveler who enjoys discovering new cultures and experiences. She also cherishes quality time with her family, finding balance and rejuvenation through outdoor activities like exercising with her dog, paddle boarding, and engaging in DIY projects around her home. These hobbies provide Elizabeth with a fulfilling work-life integration that enhances her overall well-being.

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Rozana Vasserman

Financial Officer

Rozana Vasserman is an accomplished and driven Financial Officer with over twenty years of experience spanning management, finances, advertising, and marketing. A proud graduate of Florida Atlantic University, where she earned a Bachelor of Business Administration with a focus on Marketing and Management, Rozana combines her analytical expertise with a passion for solving complex problems. As Financial Officer, she excels at navigating the intricacies of financial operations while fostering innovation and growth within the company. Outside of her professional role, Rozana enjoys spending quality time with her two daughters and their K9 companion, exploring the beauty of South Florida, and embracing the delightful adventure of raising pre-teen girls.

Ariana by Miami Therapist Lotus Counseling

Ariana Morales Nunez

Billing Specialist

With an impressive 35 years of experience in the healthcare industry, Ariana is our dedicated Billing and Collections Specialist, bringing a wealth of knowledge in claims management, billing, ACHA regulations, and claims auditing. Over her extensive career, she has successfully built a Claims Department from the ground up, implementing comprehensive policies and procedures that foster a smooth and efficient workflow.

Ariana’s passion for her role shines through in her commitment to helping clients, the community, navigate billing issues and coordinate benefits effectively. She takes great pride in ensuring that our processes are not only efficient but also centered around patient needs.

Outside of her professional life, Ariana enjoys cooking and event planning—activities that allow her to honor her mother’s legacy while creating joyful moments for family and friends. We’re grateful to have her expertise and compassion on our team!

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Nicole Polanco

Collections Specialist

Nicole Polanco is currently pursuing her Bachelor’s degree in Psychology with a minor in Criminal Justice at Florida International University. She is excited to bring her passion for understanding human behavior and her academic background into her new role as the Collections Specialist at Lotus Counseling Center. Being a part of this organization allows her to combine her studies with meaningful work, supporting the center’s mission to provide essential mental health services to the community. Outside of the office, she has a deep love for the arts and is also a creative at heart, often working on solo art projects that allow her to express herself in unique and meaningful ways.
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Aracelys

Collections Specialist

Meet Aracelys, our talented Collections Specialist with over 8 years of experience in finance and a strong focus on the healthcare industry for the past 3 years. Her extensive background has equipped her with the skills to manage complex financial operations, all while building meaningful connections with clients and team members alike.
 
Beyond her professional expertise, Araceylis is deeply passionate about architectural design. She loves tapping into her creative side, bringing ideas to life through floor plans and blueprints.
 
When she’s not working, Araceylis enjoys quality time with her teen son, making memories and balancing family life with her fulfilling career. Her blend of expertise, creativity, and warmth makes her an invaluable part of our team.
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Yaiset Ramos

Patient Care Coordinator

With over 9 years of experience in the medical field, Yaiset is the friendly and knowledgeable first point of contact for many patients at Lotus Counseling Center. She is deeply committed to delivering compassionate, personalized care, making sure every interaction is welcoming, supportive, and tailored to the individual’s needs.

Yaiset has a proven talent for keeping the patient experience smooth from start to finish — whether she’s coordinating appointments, facilitating communication between providers, or ensuring that care plans run seamlessly. Her natural problem-solving skills and keen eye for detail allow her to address challenges quickly, always with the patient’s best interests in mind.

Beyond her professional expertise, Yaiset’s warm personality shines through. She is an animal lover whose empathy and nurturing nature make patients feel truly cared for. In her downtime, she enjoys reading and expanding her knowledge, bringing fresh perspectives to her work.

At Lotus Counseling Center, Yaiset is more than a coordinator — she’s an advocate, a guide, and a reassuring presence, dedicated to making every patient’s journey as positive and stress-free as possible.